Términos del servicio

Terms of service

1.1 Service description
ACRONYM VOIP LTD myesims.com is a telecommunications service provider. ("we" or "us") by using this service, travellers can easily stay connected in dozens of designated regions or countries. The global travel eSIMs package is affordable and convenient. Users can purchase data service for their respective regions or countries of their choice using myesims.com website and shop app.

1.2 Service scope
This service offers coverage for more and more countries and regions as the business's expanding.

2.1 Service procurement
When available, network access service in the appropriate country or region may be purchased.

2.2 Service usage
The successfully purchased service should be activated before the expiry time; otherwise this service will become invalid.

2.3 Service charges
We reserve the right to determine pricing for this service and prices may change without any prior notice. Currently, the price of a package is designed and charged either per amount of data usage per day or per amount of data allowance over period of time.

2.4 Service refunds
The paid amount of a purchased but non-activated eSIM service may be refunded within 30 days. 10% admin fee shall be applied to all cancellations or refunds processed. Please refer to our cancellation or refund policy.

3.1 Payment
When a network is accessible or available to buy on myesims.com, this service may be purchased using your preferred payment service or payment card. Make sure you have enough credit before purchase.

4.1 Abnormality
We will not bear any responsibilities for service unavailable due to the following conditions including, but not limited to:
Data communication is interrupted due to operator network abnormality.
The service is down due to a unforeseeable circumstances not restricted to fire, typhoon, cyclone, flood, earthquake, explosion, rebellion, epidemic, quarantine, segregation, war, or terrorist attack.
Service is interrupted due to hacker attack.
Failure of user's equipment.
Limited coverage in remote regions or customs areas.
Limited coverage area including subway or other tunnels, basements, mountainous areas, offshore, etc.
    
5.1 Disclaimer
Abuse of this service would impair or hinder other users’ service experience. Under Fair Usage Policy, the network providers have the right to cap the speed or terminate service to avoid data overage. Please discreetly use services like video/music streaming websites & apps, download tools, cloud service, etc.

5.2 Note: Fair Usage Policy is based on the belief that the public is entitled to freely use portions of connectivity services provided by the network providers, at the same time, to avoid abusing the service from network providers, or hindering other users' service experience.

6.1 Privacy protection
You agree to the following Privacy Policy by using this service. This service will collect related data in order to improve the quality of service, including geolocation information, device ID, access to PLMN, LAC, and CELLID, and related network information. We may transfer your data outside of the countries and regions of our service provider. We implement security measures to help protect the security of your information both online and offline. We take steps to ensure that your data is treated securely. We process your data only for business purpose or for legal requirements.
    
6.2 Meanwhile, according to local laws and regulation, when you are purchasing data service from some countries or regions, we reserve the rights to solicit or make request for your registration information.
        
6.3 Your original copy of recognized identity document if requested, would include citizen national identity card (commissioned personnels must bring citizen identity cards, with letter of authorization; Purchase with guardian signatures should provide the identity card of the guardian), military or police identity card, and/or passports.
    
7.1 Use limit
In addition to the acceptance of this agreement and related laws and regulations, you agree not to alter, disassemble, decompile, reverse-engineer, or modify this service or any portion thereof, or create a new copy for the service.
    
7.2 Changes to terms of this agreement
We may occasionally revise or update this agreement. By continuing to use this service, you acknowledge the revision and agree to the changes made to these Terms and Conditions.
    
7.3 Breach Clause
We may issue a refund if there is strong evidence indicating that due to our fault, this service is not delivered as described. However, the refund amount will not exceed the amount you paid to us on the claimed case.

7.4 Legal validity
This agreement's validity, interpretation, change, execution and dispute resolution shall be governed by the laws of the UK/EU. If a dispute or disagreement cannot be settled through negotiation, mediation, arbitration or some other means, a party may file a lawsuit within the United Kingdom Courts of Law.