FAQs

1. Please ensure your smartphone or tablet is eSIM compatible, before buying eSIM? 
2. Please check your make & model from list below to confirm compatibility! 
3. You can also check eSIM device compatibility with your supplier or when you key *#06# on your smartphone. 
4. If you see EID number when you key *#06# on your smartphone, then your device is compatible!

https://myesims.com/blogs/knowledge-base

 

• eSIM is the new digital embedded-SIM card technology built-in to your smartphone or tablet. 
• eSIM is only available on some supported smart phones & smart devices.
• eSIM is used as an alternative, instead of a physical removable SIM card, to connect to mobile data networks world wide.
• eSIM is now the easy, and affordable way to stay connected when you need mobile Data instantly, at home or when you travel abroad.

• eSIMs allows you to switch automatically between different network providers where available, for better connectivity.
• eSIM is particularly useful when you need to top-up your mobile Data instantly.
• eSIM is cost effective when you're travelling, as you can buy and activate your chosen pre-paid Data eSIM with no-roaming charges, ready for you to connect when arriving at your destination.
• If you are planning on travelling overseas, you can avoid the hassle of changing normal SIM cards or paying expensive data roaming fees.
• If you frequently travel locally or abroad for holiday or business, we recommend you use one of our Data eSIMs to work more securely instead of using public wifi.
• Our eSIM allows mobile Hotspot to share eSIM internet Data connection with your laptop or tablet.

• You can install your new Data eSIM anytime after purchase.
• We recommend installing your eSIM on the day of departure, as it allows you to get connected upon arrival, and also maintaining your plan expiry period.
• The activation process requires an internet connection, so please ensure that you have a stable internet service during activation.

Here are a few of the many ways you can use eSIM:

• Add a local Data eSIM plan when you are travelling to a country or region.
• Use Data eSIM for Internet Data and keep your voice line separate.
• Top-up Data eSIM when going on holiday or business trip.
• Top-up Data eSIM for your family or friends, and keep intouch with your loved ones.

5G/4G/3G/LTE services are available in most countries and continues to be covered in more countries.

Only internet data services and Data apps are supported.

With Data eSIM, you can use all your normal apps, like WhatsAPP, Zoom, Skype, Teams, TikTok, Instagram, Facebook, etc...

With Data eSIM, you can use your VOIP phone app to make & receive calls.

YES, please make sure Data Roaming is ON, for eSIM Data to work.

Please go to "Settings" > "Cellular" or "Mobile Data" and turn ON "Data Roaming".

You can use your phone's delete eSIM function.

You should receive a QR code email to activate your eSIM within 2-3
minutes after making payment. Please ensure you also check your
junk/spam box.

1. Please ensure you check your junk/spam box first.
2. If you don't receive your QR code activation email after waiting sometime, then please let us know on...

• Contact us page, or
• Need Help Chat, or
• email services@myesims.com

• The actual usage time of some data plans may start according to your eSIM's first connection.
• Pre-installation validity is 180 days for standard eSIMs, and 30 days for day pass eSIMs. Please install before expiry date.

• For some eSIM plans, you can view the data usage link provided in your eSIM email.
• For some orders, you cannot view the data usage. You might go to [Settings - Cellular] on your iPhone to find out how much cellular data you're using.

No, but the same device can rescan the same QR code.

Check and re-activate from your email or contact us.

Yes, your physical SIM can still work.

Yes, check "WiFi calling" is turned on.

Yes, turn on "Hotspot" when ever you need to share your eSIM Internet Data.

1. Purchase the eSIM data plan from myesims.com
2. Receive the eSIM QR code and activation link by email
3. Activate your eSIM using QR code or link provided in email
4. If activation fails 1st time, then try again 2nd time, and for 3rd time
   copy activation link and paste to your mobile browser app, then activate again.
5. Alternatively, set up your eSIM profile as follows:

• Go to your device [Settings] > [Network & Internet] > [Mobile Network].
• Tap "Download a SIM instead?" > Download your SIM > Tap [Next].
• Scan the QR code provided by email.
• Tap [Download] and [Done].
• Check if the APN Name matches with the eSIM order: Tap "eSIM" and tap [Advanced] > Tap [Access Point Names] > [APN].

1. Purchase the eSIM data plan on our website.
2. Receive the eSIM QR code by email.
3. Set up your eSIM profile as follows:

• Go to your device [Settings] > [Cellular or Mobile Data] > [Add Cellular Plan].
• Scan the QR code provided by email.
• Tap [Add Cellular Plan].
• Choose [Secondary] Label and change the name to "eSIM."
• Select the option for "Use eSIM for cellular data only" and tap [Continue].
• Select the option for ‘Use Primary as the preferred line’ and tap [Done].
• Check if the APN Name matches with the eSIM order: Tap on eSIM > [Cellular Data Network] > [APN].

Dual SIM on iPhone offers you the freedom to get separate voice/SMS and data plans. At this stage, only cellular data is available on our eSIM platform. Therefore, after you scan a QR code to add the eSIM, we
recommend you label it as "Data eSIM" on the "Cellular Plan Labels"
page, and then go to the "Default Line" page, choose "Use [Data eSIM] for cellular data only." You will see a little pop-up "Uncertified
Cellular Plan," just click "OK." For more questions about Dual SIM,
please check the official document on Apple's website: Apple Dual SIM
Support.

iOS: You must have iOS 12.1 or later and an unlocked iPhone. Any iPhone older than XR or XS supports eSIM. (Note: When you buy a device with a contract from a mobile operator, it is common practice for them to lock the connectivity from any other supplier. In this case, your device will be considered "locked," at least until your contract expires.

You can check with your operator to see if there is anything you can do to unlock the eSIM in your device.) Samsung, Pixel, and many Androids
support eSIM.

How to activate your eSIM on Apple iOS iPhone 11, 12, 13, 14 or ipad?

Video tutorials from Youtube:

1. How to activate eSIM on iPhone 12
https://www.youtube.com/watch?v=RKY2D1IquWU

2. How to activate esim on iphone 13 14 12 11
https://www.youtube.com/watch?v=NLHZ8tWifgQ

3. How to activate an eSIM on your iPhone | Apple Support
https://www.youtube.com/watch?v=g5j7ILjx-BI

4. How to activate an eSIM on your iPad | Apple Support
https://www.youtube.com/watch?v=1Aetq1LjgtQ

5. Check official guidance here, using dual SIM with an eSIM :
https://support.apple.com/en-us/HT209044 ;

6. Video tutorial from Apple Support:
https://www.youtube.com/watch?v=7lnEQLVOsH4;

 

How to use eSIM on Google Pixel mobile devices?

1. Check official guidance here, using eSIM on Google Pixel :

https://guidebooks.google.com/pixel/explore-your-phone/set-up-esim

Video tutorial from Youtube:

2. Video tutorial from Youtube: https://www.youtube.com/watch?v=3gJQrft_Je0

 

How to use eSIM on Samsung mobile devices?

1. Check official guidance here, using eSIM on Samsung :
https://www.samsung.com/au/support/mobile-devices/esim-compatibility/

Video tutorials from Youtube:

2. eSIM On Samsung Galaxy A54 5G?

3. How To Add eSIM On Samsung Galaxy S23, S23+ and S23 Ultra